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Privacy Policy

This privacy policy describes how we collect, use, store and share personal information when you visit london-roof-repairs.co.uk, request roof repair quotations or get in touch with us.

The quote-matching service available through london-roof-repairs.co.uk is operated by Leads Do Work Ltd. In this policy, references to "we", "us" and "our" mean Leads Do Work Ltd.

If you have any questions about this privacy policy, how we handle your personal information or your rights under data protection law, please contact Leads Do Work Ltd using the contact options available at leads.work.

How Our Quote-Matching Service Works

london-roof-repairs.co.uk helps homeowners, landlords, property purchasers and property managers connect with independent roofing contractors who may be able to provide a quotation for roof repair work.

When you submit a quotation request, we use the information provided to identify contractors who may cover your location and offer the type of roofing service required. We may then pass your enquiry to one or more suitable contractors so they can contact you directly.

Our role is limited to making introductions between customers and independent contractors. We do not normally complete the roofing work, oversee the project or become a party to any agreement for the work. Any contract for repairs or related services will be made directly between you and the contractor you choose.

Personal Information We May Collect

The personal information we collect will depend on how you use the website and what details you decide to provide.

Details submitted with a quotation request

When you ask for roof repair quotations, we may collect information including:

  • Your full name.
  • Your email address.
  • Your telephone or mobile number.
  • Your postcode and the address of the property.
  • The type of property involved.
  • Whether you own, rent, manage or intend to purchase the property.
  • Information about the roofing problem or repair required.
  • The type of inspection, repair or service you need.
  • Your preferred timeframe for the work.
  • Any photographs or documents you decide to upload.
  • Any additional details included in your enquiry.

You should not include sensitive personal information in your enquiry description or uploaded documents unless it is genuinely necessary.

Information collected when you communicate with us

If you contact us by telephone, email, text message, online form or another communication method, we may retain information such as:

  • Your name and contact details.
  • The date and time you contacted us.
  • The contents of your communication.
  • Notes created by members of our customer service team.
  • Details relating to your enquiry, feedback or complaint.

Telephone calls made to or received from Leads Do Work Ltd may be recorded or monitored for training, service quality, fraud prevention and the resolution of disputes.

Technical information collected automatically

When you access or use the website, we may automatically collect technical and usage information, which may include:

  • Your Internet Protocol address.
  • The type and version of browser you use.
  • Your device type and operating system.
  • The pages and sections you view.
  • The date, time and duration of your visit.
  • The website, advertisement or search result that directed you to us.
  • Details about how you interact with the quotation form.
  • Cookie identifiers and related technical data.

Information obtained from third parties

We may receive your personal information from another website, social media form, advertising platform, affiliate, publisher or commercial partner where you have asked for roof repair quotations or requested contact from a roofing specialist.

If another organisation collects your information before sharing it with us, that organisation should provide you with its own privacy notice explaining how your personal data will be processed.

How We May Use Your Personal Information

We may process your personal information for purposes including:

  • Handling your request for roof repair quotations.
  • Finding contractors who may provide the service you require.
  • Matching your enquiry using the work type, property location and contractor availability.
  • Passing your enquiry to relevant independent contractors.
  • Contacting you to verify, confirm or clarify information in your request.
  • Enabling contractors to contact you about a quotation, inspection or property visit.
  • Providing customer support and responding to enquiries, concerns or complaints.
  • Checking whether contractors have made contact regarding your enquiry.
  • Inviting you to provide feedback or review the service or a contractor.
  • Detecting and preventing fraud, misuse and unauthorised access.
  • Keeping records of enquiries, communications and contractor introductions.
  • Developing and improving our websites, forms, matching technology and services.
  • Monitoring and measuring the effectiveness of marketing and advertising activity.
  • Meeting our legal, accounting, regulatory, tax and reporting responsibilities.
  • Bringing, pursuing or defending legal claims.

Published Examples of Enquiries

To help homeowners see the kind of roof repair work being requested near them, we publish anonymised examples of past enquiries on trade- and location-specific pages of london-roof-repairs.co.uk (and any other website operated by Leads Do Work Ltd).

Before an example is published we remove or mask anything that could reasonably identify you or your home. Your name is reduced to an initial, your exact address is not shown (only a generic street name where one applies, never a house or unit number or a named property), your email address is partially masked, and we remove anything resembling a phone number, email address or postcode from your enquiry description.

If you have opted out of further contact from us, your enquiry is never used in this way. If you would rather your enquiry is never published as an example, please contact Leads Do Work Ltd using the contact options available at leads.work and we will exclude it.

Our lawful basis for this is legitimate interests — showing genuine local examples helps homeowners trust the quote-matching service. You have the right to object to this processing at any time; see "Your Rights Under Data Protection Law" below.

How the Matching Process Works

Our systems may automatically review information submitted with your enquiry, including the postcode, property type and nature of the roofing work required.

That information may be compared against contractor service areas, chosen trades, availability and account preferences. This allows the system to identify contractors who may be suitable to receive the enquiry.

Automated matching enables us to process enquiries more efficiently. It does not determine whether you are entitled to obtain roofing services, and you remain free to accept, reject or ignore any quotation you receive.

Organisations We May Share Information With

Independent roofing contractors

To operate the quotation-matching service, we may share your enquiry with one or more independent roofing contractors who appear to provide the required service in your area.

The details shared with a contractor may include your:

  • Name.
  • Telephone or mobile number.
  • Email address.
  • Property address or postcode.
  • Property-related information.
  • Description of the roofing issue or repair required.
  • Preferred timeframe for the work.
  • Uploaded photographs, documents or supporting details.

Contractors may use telephone calls, emails or text messages to contact you about the enquiry, request more information, arrange a property inspection or provide a quotation.

Each contractor that receives your personal information will generally act as a separate and independent data controller. This means that the contractor becomes responsible for how it uses, stores and safeguards your information after receiving it.

If you give additional information directly to a contractor or decide to appoint them, their use of your information will also be subject to their own privacy policy. Any request concerning personal information stored in the contractor's own systems should be made directly to that contractor.

Suppliers and service providers

We may provide personal information to trusted organisations that support the operation of our website and quotation service, including companies that provide:

  • Website hosting, server infrastructure and cloud storage.
  • Email, telephone and text-message services.
  • Customer relationship management platforms.
  • Website analytics and performance-monitoring tools.
  • Cybersecurity, fraud prevention and technical assistance.
  • Customer support and communication systems.
  • Backup, recovery and business continuity services.
  • Legal, accounting, regulatory and compliance advice.

These service providers may process personal information on our behalf. They must handle that information in accordance with their contractual duties and applicable data protection legislation.

Analytics and advertising platforms

Depending on your cookie preferences and where permitted or required by law, we may share information about your use of the website with analytics and advertising providers. These may include Google, Meta and other services used to analyse website visits and measure advertising performance.

Legal requirements and business transactions

We may disclose personal information in circumstances including:

  • Where disclosure is required by legislation, a court, law enforcement agency or regulatory body.
  • Where necessary to investigate suspected fraud, security breaches or misuse of the service.
  • Where necessary to protect our rights, property, customers, website users or contractors.
  • As part of a business sale, merger, reorganisation or transfer involving some or all of our operations.
  • Where required to establish, pursue or defend a legal claim.

We Do Not Sell Your Information for Unconnected Marketing

We do not sell, lease or exchange personal information submitted through a roof repair quotation request with unrelated businesses for their own marketing purposes unless there is an appropriate lawful basis for doing so.

Lawful Grounds for Processing Personal Information

UK data protection legislation requires us to rely on a lawful basis whenever we process personal information. Depending on the circumstances, we may rely on taking steps at your request, fulfilling a contract, pursuing legitimate interests, obtaining consent or complying with a legal obligation.

We also publish anonymised examples of enquiries on our website, as described under "Published Examples of Enquiries" above; our lawful basis for that is legitimate interests.

Communications About Your Enquiry

After an enquiry has been submitted, Leads Do Work Ltd and contractors who receive the enquiry may contact you to process your request or discuss possible quotations. This contact may take place by telephone, automated call, text message or email.

Marketing Messages

We may sometimes contact you about similar property or home improvement services where you have provided consent or where applicable marketing legislation permits us to do so.

You can opt out of receiving marketing communications by selecting the unsubscribe option in an email, following the instructions provided in a text message or contacting Leads Do Work Ltd through leads.work.

Cookies and Related Technologies

We use cookies and comparable technologies to keep the website functioning, retain user preferences, monitor performance and understand how people interact with the service. These technologies may include essential cookies, preference cookies, analytics cookies and advertising cookies.

Advertising and Google AdSense

This website displays advertisements served by Google AdSense, an advertising service provided by Google. For visitors in the UK, the European Economic Area and Switzerland, the service is provided by Google Ireland Limited; elsewhere it is provided by Google LLC. Adverts appear in fixed positions on our pages and help to keep the quotation service free to use. We do not choose the individual adverts shown, and an advert appearing on this website does not mean we recommend or endorse the advertiser.

How Google's advertising cookies work

  • Third-party vendors, including Google, use cookies to serve adverts based on your previous visits to this website or to other websites.
  • Google's use of advertising cookies enables it and its partners to serve adverts to you based on your visits to this website and/or other sites on the internet.
  • Google and its partners may also use cookies and similar technologies, such as device identifiers and local storage, to limit how many times you see the same advert, measure how adverts perform, produce aggregated reports for advertisers and publishers, and detect and prevent fraudulent or invalid advertising activity.
  • Cookies used for these purposes may be set on this website's domain (for example __gads, __gpi and __eoi) and on Google-operated domains such as doubleclick.net (for example IDE). Google may change the names and lifespans of these cookies at any time.

Information collected through these technologies may include your IP address, browser and device details, the pages you view, the adverts you see and interact with, and your approximate location. Google and its partners use this information in accordance with their own privacy policies. You can learn more in How Google uses information from sites or apps that use its services, how Google uses cookies in advertising and the Google Privacy Policy. Google may process this information outside the UK, including in the United States, subject to the safeguards described in its own policies.

Your consent choices

When you visit this website from the UK, the European Economic Area or Switzerland, a consent message provided by Google is displayed. Google's consent management platform is certified under the IAB Transparency and Consent Framework. The message explains how cookies and personal data are used for advertising, lists Google and the other advertising partners involved, and lets you accept, reject or manage your choices for each purpose and each partner.

  • If you consent, Google and its partners may use cookies and similar technologies to show you personalised adverts based on your interests and browsing activity.
  • If you do not consent to personalised advertising, Google may show non-personalised adverts, which are selected using contextual information such as the content of the page you are viewing and your general location rather than your browsing history. Where you have agreed to information being stored on your device, these adverts may still use cookies for frequency capping, aggregated reporting and fraud prevention.
  • If you do not agree to information being stored on your device, Google may show limited adverts that do not use cookies or other device identifiers for advertising purposes.

You can change or withdraw your consent at any time using the privacy and cookie settings option displayed on the website, usually a small link or button at the bottom of the page, which reopens the consent message. Withdrawing consent does not affect processing that took place before you withdrew it.

You can also manage personalised advertising by Google through My Ad Center, opt out of personalised advertising by many third-party vendors at youronlinechoices.com or aboutads.info, and block or delete cookies through your browser settings.

We rely on your consent to store and access information on your device for advertising purposes and to use personal data for personalised advertising. Where Google uses information for its own purposes, it does so as an independent controller.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably required to fulfil the purpose for which it was collected. When deciding how long to keep information, we also consider our legal, regulatory, tax, accounting, reporting and audit obligations.

Security of Your Personal Information

We use appropriate technical and organisational safeguards intended to protect personal information against accidental loss, misuse, alteration, unauthorised access and unlawful disclosure.

Your Rights Under Data Protection Law

Depending on the circumstances, UK data protection law may give you the right to access your personal information, ask for inaccurate information to be corrected, request deletion or restricted processing, object to certain uses, request data portability, withdraw consent and make a complaint to the Information Commissioner's Office.

To submit a request or exercise any of these rights, please contact Leads Do Work Ltd using the contact options available at leads.work.

Updates to This Privacy Policy

We may revise this privacy policy periodically to reflect changes to our service, business practices or legal responsibilities. The most recent version will always be made available on this page.

Contacting Leads Do Work Ltd

For any privacy-related questions, requests or complaints regarding the use of your personal information, please visit leads.work and use the contact information or communication options shown there.

Last updated: 22 September 2026